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Organic Zone

Refund Policy

Last Updated: Saturday, June 14, 2025, 07:24 PM +06



At Organic Zone, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines our process for handling returns and refunds, given that we only accept Cash on Delivery (COD) as a payment method. Please read this policy carefully to understand your rights and our procedures.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The product is defective, damaged, or significantly different from what was described at the time of order.
  • The wrong item was delivered due to an error on our part.
  • The refund request is made within 7 days of product delivery.

2. Return Process

To initiate a return and request a refund:

  • Contact our customer support team at [insert contact email or phone number] within 7 days of receiving your order.
  • Provide your order number, a brief explanation of the issue, and photos of the product (if applicable).
  • Arrange for the product to be returned to us. You are responsible for the return shipping costs unless the error was on our part.

3. Refund Procedure

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request via email.
  • If approved, the refund will be processed as a credit to be applied toward your next purchase with Organic Zone, as we operate solely with Cash on Delivery.
  • The credit will be issued within 10-14 business days after the return is received and inspected.

4. Non-Refundable Items

The following items are not eligible for a refund:

  • Products used, opened, or damaged after delivery (unless due to a manufacturing defect).
  • Items returned after the 7-day period.
  • Products returned without prior notification or approval.

5. Exceptions

In rare cases, we may offer an exchange or store credit at our discretion if a refund is not feasible. Please contact us to discuss such options.

6. Contact Us

For any questions or to initiate a return, please reach out to us at:

We aim to resolve your concerns promptly and fairly. Thank you for choosing Organic Zone!